- Payment options
- Tickets delivery/collection
- Cancellations and changes
- About Mariinsky-Theatre.com
1. Payment options
All credit card payments are processed by electronic payment system ASSIST (www.assist.ru
). In the ASSIST system, payment security is provided through the SSL Protocol to transmit confidential information from the client to ASSIST server for further processing. Further information transmission is done via private bank networks of the highest protection levels. Confidential data of the client's card (card number and other details) is collected and processed ONLY in the processing center. We do collect or keep this information.
ASSIST supports "Verified by Visa" and "MasterCard SecureCode" services.
As our company is in Russia, you will be charged in Russian currency (Russian Roubles, RUB). We use Visa/Mastercard exchange rates, so it will be same amount in your currency that you see in your order.
2. Tickets delivery/collection
By default, we deliver electronic tickets. Tickets will be sent by e-mail, you need to print them and visit the theatre with them. This is the best and most convenient way of delivery.
Also, tickets can be delivered within St. Petersburg, Russia.
We can deliver tickets to a hotel, cruise ship, private apartment or office in St. Petersburg. You will indicate the delivery details during the checkout.
If you do not have the delivery details during the checkout, please choose "Delivery details will be advised later".
Usually we deliver tickets on the first day of your arrival to St. Petersburg.
We do not send tickets by mail because it is not safe - tickets are printed only once, lost tickets are non-recoverable.
3. Cancellations and changes
You can cancel the tickets that you booked or change them for any other event.
Cancellations and changes are possible for any reason.
Cancellation and changes are possible for the tickets that are not delivered yet.
Tickets can be changed or cancelled not later than 14 (fourteen) days before the event date.
If it is less than 14 (fourteen) days before the performance, the tickets cannot be returned or changed.
In case of cancellation, you will receive full refund. In case of the tickets change, you will receive a refund if new tickets are less expensive or pay the difference if new tickets are more expensive.
Refund will be done back to the same card that you used during the payment.
Please e-mail all the cancellation and change requests to cancel@Mariinsky-Theatre.com
Your personal information, such as your name, e-mail address, phone number and delivery details is used only to process and deliver your order.
This information is completely confidential and will not be passed to any other party.
All the confidential payment details (card number and other details) is collected and processed ONLY by the processing center "Assist". We neither collect nor keep this information.
5. About Mariinsky-Theatre.com
We are specialized tickets service for tickets to the Mariinsky Opera and Ballet Theatre for their events in St. Petersburg, Russia.
Our goal is to organize the most rewarding service so you can experience the grandeur of one of the world’s most exceptional Opera and Ballet venue - Mariinsky Theatre. We are committed to providing you with individual service, giving you seats that fits your desires and budget. Our staff are highly educated with a rich professional experience.
If you have any questions, please do not hesitate to contact us